Payment Policy

Welcome to Digiana Speednet Private Limited. We are committed to providing reliable internet services and maintaining transparency with our customers.

1. Payment Policy

Customers make payments for internet plans, services, and related offerings provided by Digiana Speednet Private Limited. All payments are processed through secure payment gateways.

2. Refund Eligibility

Refund requests may be considered in the following situations:

• Duplicate payment made by the customer.
• Payment deducted but service activation is not completed due to a technical issue from our side.
• Any payment-related error confirmed by our support team.

3. Non-Refundable Payments

Refunds will not be applicable in the following cases:

• Internet service has already been activated.
• Customer has used the service after activation.
• Customer requests cancellation due to personal reasons.
• Issues caused due to customer equipment, device settings, or local network conditions.

4. Refund Process

To request a refund, customers must contact our support team with payment details and required information.

After verification and approval, the refund will be processed through the original payment method.

5. Refund Timeline

Approved refunds will generally be processed within 5–7 working days. The actual credit time may depend on the customer's bank/payment provider.

6. Service Cancellation

Any service cancellation request will be reviewed according to the applicable service terms and conditions of Digiana Speednet Private Limited.

7. Contact Us

For any refund-related queries, please contact:

• Digiana Speednet Private Limited
• Email: Helpline@digianaspeednet.com
• Website: www.digianaspeednet.com